HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 21-35 days from the date of shipment.
HOW MUCH IS SHIPPING COST?
We offer free standard shipping on all products.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
DO YOU SHIP INTERNATIONALLY?
Yes, you will receive your shipment 21-35 days after the order is shipped. All orders are shipped out within 1 or 2 days.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us immediately with your name and order number for further assistance. We have a 15-day return policy for damaged or faulty goods.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often it takes a few days for the tracking number to show up on the website. Please wait for a few days after you receive the tracking number to track your package. If you still have issues, please feel free to contact us and we will look into that for you.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
Sometimes tracking information can be incorrect. Package can be marked as delivered before they actually arrive. Your package will most likely to be delivered in the next few days. If you do not receive your order in the next couple of days, please email us with your order number and tracking information so that we may assist you further.
HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards (Visa, Master, American Express), Apply Pay, Google Pay, Shop Pay and PAYPAL.
QUESTIONS AND FEEDBACK
Please let us know via our Contact Us page, we would love to hear from you.